Thailand Enforces New Compensation Rules for Flight Disruptions

Stricter Protections Began May 20

Thailand’s Civil Aviation Authority began enforcing new air passenger protection rules on 20 May. These protections apply to both domestic and international flights, ensuring passengers receive timely support and compensation during delays, cancellations, or tarmac holds.

Approved by Thailand’s Civil Aviation Board, the updated measures fall under Civil Aviation Board Notification No. 101. The goal is to standardise assistance from airlines, especially when disruptions occur after passengers have arrived at the airport.

Support for Delayed International Flights

Passengers on international flights delayed over two hours will receive complimentary meals and access to communication tools like phone or email.If delays exceed five hours, airlines provide THB 1,500 (USD 44.98) in compensation through cash, travel credit, mileage, or vouchers.

For overnight delays, airlines arrange hotel accommodation and ground transportation. Passengers can also cancel their trip and receive a full refund or equivalent alternative compensation.

For delays exceeding ten hours, compensation depends on flight distance:

THB 2,000 (USD 59.97) for flights under 1,500 km

For 1,500–3,500 km: THB 3,500 (USD 104.96)

THB 4,500 (USD 134.94) for flights over 3,500 km

These must be issued within 14 days as cash or value-equivalent alternatives. Airlines must clearly present options to passengers who choose not to proceed with their journey, including refunds, rebookings, or alternative transport.

Cancellations and Denied Boarding

If international flights are cancelled or passengers are denied boarding, the same compensation as 10-hour delays applies—unless airlines notify passengers at least seven days in advance.

If notice is shorter, carriers can avoid penalties by offering a replacement flight within three hours or if the cancellation was unavoidable due to external factors.

Improved Rules for Domestic Flights

Domestic passengers will also benefit from increased compensation:

THB 1,200 (USD 35.98) for delays over five hours

THB 1,500 (USD 44.98) for cancellations

Airlines may provide equivalent compensation in non-cash forms such as vouchers or mileage. However, these do not apply in force majeure cases, such as natural disasters or political unrest.

Stricter Tarmac Delay Measures

For flights grounded without take-off for over three hours, passengers must be allowed to disembark—unless it poses a safety or air traffic risk.

While on board during extended delays, airlines must ensure proper ventilation, cabin temperature, restroom access, and emergency medical care.

Raising Aviation Standards

Thailand’s Civil Aviation Authority has pledged to work closely with airlines and the public to ensure full compliance.

These new protections aim to enhance the travel experience and align Thailand’s aviation sector with international passenger rights standards.

@the.laotian.times

✈️ Starting on 20 May, international and domestic passengers in #Thailand will receive improved services for flight delays, including cash, meals, and hotel stays. 👉🏻 Read more: https://laotiantimes.com/2025/05/13/thailand-to-enforce-new-air-passenger-protection-rules/ #laotiantimes #suvarnabhumiairport

♬ original sound – The Laotian Times – The Laotian Times