Japan’s Kansai International Airport (KIX), one of the nation’s top gateways, has earned global recognition for its exemplary luggage handling. Since its inauguration in 1994, the airport has reportedly not lost a single piece of luggage. Built on an artificial island on the Osaka Bay, KIX is Japan’s seventh busiest airport and connects the Osaka, Kobe and Kyoto regions.
Awarded by SkyTrax World Airport Awards in April, Kansai International Airport holds first place for World’s Best Airport for Baggage Delivery in 2024 for its efficiency and reliability. Changi Airport in Singapore follows this achievement in second place.
How Kansai Keeps Bags Moving
Using advanced technology and diligent ground staff, Kansai Airport ensures that bags are transported smoothly from check-in to baggage claim. Short wait times are common and swift delivery of luggage to the carousels leaves passengers satisfied and impressed.
The essential part of the airport’s success lies within its modern tracking system where each piece of luggage is efficiently tagged with a code that allows it to be monitored by staff throughout its journey. This significantly reduces the chances of the luggage being misplaced, and the dedicated team overseeing baggage handling ensures smooth operations even during busy hours.
Almost Zero Lost Luggage
Airports worldwide lose an average of 5 to 10 bags per 1,000 passengers, making KIX’s unblemished record a significant achievement in showing that it is possible to handle baggage with near-perfect accuracy through the right technological investments and human resources.
The airport averages about 20 to 30 million passengers annually and claims to not have lost any luggages in the past 30 years. But if luggages were reported missing, it was due to individual airlines’ mishandling, not the airport itself.
Kansai International Airport’s success in luggage handling is a reflection of Japan’s broader commitment to precision, efficiency, and customer care. In an age where air travel is more complex than ever, KIX continues to set a global example of how airports can blend advanced technology with exceptional service to create a seamless passenger experience.
Watch the video here:
@.joan__ Japan’s Kansai Airport World record- NO LUGGAGE LOST in 30 YEARS. 🫶🏻🇯🇵 #hellojapan #Japan #Osaka #JapanTravel #OsakaTravel #SkytraxAwards #VisitJapan #Nagoya #Narita #Kyoto
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