From Mix-Up to Resolution
A bizarre payment error left a fish shop in Seri Kembangan, Selangor, puzzled when a customer walked away with a prized redline pufferfish worth RM1,600 (approx. S$487), but only paid RM1.60 (approx. S$0.48).
The shop owner, Jordan, told Sin Chew Daily that the incident took place on Sunday, Sept 14, at around 2 pm. The customer had bought the Redline Pufferfish but underpaid due to a transaction mistake.
Payment Went Unnoticed Due to Equipment Failure
The customer had made the payment through the Touch ’n Go e-wallet, but the shop’s wireless payment soundbox had run out of battery, leaving the cashier unable to confirm the correct amount received.
Jordan explained that the cashier failed to double-check the transaction, allowing the customer to leave with the fish.
“The customer took the fish, but we only got RM1.60,” he said, noting that it was likely due to both the customer’s oversight and his staff’s carelessness.
Shop Appeals for Customer to Return
That same evening, the shop, Fins AquaWorld, posted an appeal on its Facebook page to reach the customer.
“Dear customer, you just bought a fish worth RM1,600 from our shop. We believe you keyed in the wrong amount on Touch ’n Go. We only received RM1.60. If you see this, please contact us as soon as possible.”
Jordan stressed that the post was not intended to shame the customer but to track him down.
“If the customer sees this, please settle the balance. Otherwise, this pufferfish will really become the most expensive gift of my life.”
Netizens React With Shock and Humor
The Facebook post quickly attracted attention online, with netizens expressing disbelief and sympathy for the shop, while others injected humor into the mishap.
Some asked why the cashier didn’t verify the payment:
“Wow, how come you never check the transaction upon completion for such a big amount… nowadays need to be extra careful.”
To which the shop replied: “Ya, our mistake on this.”
Others sympathized with the financial loss:
“RM1,600 became RM1.60. I wouldn’t be able to sleep for days.”
Several offered practical advice:
“Buy a soundbox, it’s not that expensive. Touch ’n Go often gives discounts to merchants.”
And some turned it into a joke:
“Super discount.”
Update: Customer Returns, Issue Being Resolved
On September 20, the customer returned to Fins AquaWorld after realizing the mistake. In a new Facebook update, the shop confirmed that the issue is being resolved and thanked the customer for their honesty.
“This incident is a beautiful reminder that honesty and integrity still stand strong in our society. We are truly grateful,” the shop wrote.
Fins AquaWorld also expressed appreciation to friends and customers for their concern and continued support, adding that their trust “means the world” to the business.
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